Frequently Asked Questions
Everything you need to know about our high-fidelity audio solutions.
What is the standard shipping timeframe for iFi audio products?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and local customs processing.
Do iFi audio products come with a warranty?
Yes, all our hardware products come with a standard 12-month limited warranty from the date of purchase, covering any manufacturing defects in materials or workmanship.
What is your return policy if I am not satisfied with the sound quality?
We offer a 30-day return policy for items purchased directly from our store. Products must be returned in their original packaging with all accessories included to be eligible for a full refund.
Are iFi DACs and amplifiers compatible with both Mac and Windows?
Absolutely. Most of our devices are plug-and-play for Mac and Linux. For Windows users, we provide dedicated high-performance USB drivers available for download on our support page to ensure optimal high-resolution audio playback.
How do I update the firmware on my device?
You can download the latest firmware versions and the iFi Firmware Update Tool from our official website under the 'Support' section. Follow the step-by-step instructions provided to ensure your device remains up to date.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.